Terms and Conditions, Shipping & Returns
BILLYBOWS specializes in items handmade in the UK. Due to the nature of hand-crafted work, colours and sizes can vary very slightly from the photographs.
All prices are in pounds sterling and include VAT.
How to buy:
Online: Select items to buy and add them to your bag. Go to your shopping bag, then proceed through the checkout pages as prompted. Once payment is received we will: Stock items: pack and dispatch your item.
Made to order items: start to make your item
Cancelling an order
If you wish to cancel an order please email us as soon as possible at billybows.co.uk@gmail.com Made to order items are non-refundable.
If we have already posted the item you will need to follow the directions below and return the item to us.
Returns
We are sure that you will be delighted with your purchase. However, should you wish to return an item please get in touch by email at billybows.co.uk@gmail.com and let us know your name, phone number, invoice number and reason for wanting to return the item. Once you have emailed us, please wrap the item very securely, if possible, in the original packaging, and return the parcel to BILLYBOWS, 43, Petunia Avenue, Minster on Sea, Isle of Sheppey, Kent ME12 3TS. Once it has been returned in perfect condition within 28 days, we will then arrange an exchange or refund. Please understand that we are unable to pay for any postage charges - either the postage cost of sending it to you or your cost of returning it to us.
Keep the postage receipt in case of any loss or damage in transit. We cannot accept liability for lost or damage items that you have posted back to us. If the product has not been returned to us in fully saleable condition, we reserve the right to refuse a refund or replacement of the item.
Shipping information:
It can take up to 3 working days for stock items, and 7 -14 days for made to order items to be dispatched. If you need your order by a specific date please contact us before ordering and we will let you know if this is possible.
If you are not in to take delivery of your parcel, it is your responsibility to arrange a redelivery with the postal service used. If you do not arrange a redelivery or collect the parcel from the depot, and it is returned to BILLYBOWS, then we will have to charge to ship it out again.
UK orders
Orders are sent with Royal Mail first class and will take 3 - 7 working days to arrive once it has been sent. In rare cases it can take a bit longer, especially during busy times of year. If your order hasn't arrived within 10 days please get in touch.